Blog
Client Experience
Practical guides and stories on sample intake, chain of custody, client communication and invoicing, for lab owners, managers, and the teams who run client-facing labs.
Client Experience
Why labs lose clients over status calls and slow invoices
The results are right. The relationship still wears down, one status call and one late invoice at a time.
·4 min read
Client Experience
What a client portal actually saves a lab in phone calls and email
A look at what actually disappears from a lab's day once clients can check status without calling.
·4 min read