Services · Documentation for damage cases
One case number from the first sample to the invoice.
Samples, chain of custody, reports and invoice all tie back to the same case, so the client, the consultant, the remediation firm and the property owner work from one record.
A damage case can involve a client, a consultant, a remediation firm and a property owner, each with their own set of files. Milva Lab keeps the evidence together under one case number as the work happens, and lets the invoice go to the right payer.
What you get
Documentation pack
Chain of custody, result timestamps and lab certificates for a project, collected from the work itself and not assembled from an inbox at the end.
Unbroken chain of custody
Every handover is timestamped with who, what, when and where, from the first registration to the final report.
Invoice the right payer
A client account can be linked to the party that pays, so its orders are billed to them instead of the client. The invoice carries the case number.
One report for every party
The approved lab report is tied to the case number and delivered the same way to everyone on the case, not as separate versions.
Shared through the customer portal
The people on the case follow samples, reports and invoices in the customer portal under the same case number.
How it works
How it works
01
Work is documented as it happens
Samples, photos and handovers are recorded against the case number from the first registration.
02
Results are approved
The report is approved, joins the case record and is shared with the people on the case through the portal.
03
The right party is billed
The invoice goes to the client or to the paying party, depending on the account setup.
Frequently asked questions
What does documentation for damage cases cover?
Building damage cases involve several parties: a client, a consultant, a remediation firm that does the on-site work and a property owner, plus the lab that tests the samples. The documentation keeps samples, chain of custody, reports and the invoice on one case number, so everyone works from one record instead of emails and separate files.
How does the case number work across the parties?
The case number from the client or consultant is carried on the order in Milva Lab. Samples, chain of custody, reports and invoices for the case are all tied to it, so anyone on the case can find the same case under the same reference.
Can field staff register samples directly?
Yes. Field staff register samples on site against the case, and the lab receives them with the case reference already in place. That removes the retyping of case details at intake.
How do reports reach the people on the case?
Approved reports are attached to the case record and shared through the customer portal, so everyone gets the same report, not forwarded copies.
Who receives the invoice?
A client account can be linked to the party that pays, so its orders are billed to them instead of the client. The invoice carries the case number, so the payer can match it to the case.
Does the lab need to change how it works?
No. The lab keeps its normal intake, analysis and approval steps. The shared case reference and the right invoice recipient are added on top.
Martin Mikkelsen · CCO & Partner
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