The Milva Lab platform
From requisition to verifiable result and invoice. One workspace.
You run the science. Milva Lab runs the order, the chain of custody, the report and the invoice.
Solves: Messy Requisitions
01 / Client Order Intake
Client orders arrive at the lab with complete data, before the samples do.
Clients submit sample orders through a branded portal or mobile app, or field teams register on site. Client details, project reference, sample type, collection notes, and supporting files are all captured digitally at the point of submission. The record arrives at the lab the moment the order is placed. No phone calls, no paper forms, no re-entry.
- Branded client ordering portal (no app download required)
- Mobile app for field teams, coming soon to the App Store and Google Play
- Works offline, syncs when connected
- Drop-point QR code scanning
- Photo and GPS capture at sample level
- Custom fields per test type and client
02 / Chain of Custody
Digital chain of custody from client order to final report.
Every handoff is logged: client submission to lab reception, reception to analyst, analyst to report sign-off. Timestamps, handler IDs, and condition notes are captured at every step, so nothing has to be assembled by hand later. This is the record an auditor asks for. Accreditation itself remains the lab's own. Every approved result is released from the lab's own record, with the chain of custody behind it.
- End-to-end digital chain from first client contact
- Timestamp and handler logged at every transfer
- Condition flag system at reception
- Audit export: one click, complete record
- Handler and timestamp record an auditor can follow
- Results released from the lab's own record
Solves: The Monday Avalanche
03 / Lab Workflow
Your lab manager sees tomorrow's client volume today.
Incoming sample volume is visible in real time: by client, by project, by sample type, by expected arrival. Analysts log results directly in the system. The workload dashboard lets your lab manager allocate staff based on data, not guesswork. Non-conformances are flagged and resolved without leaving the system.
- Real-time incoming volume dashboard
- Workload allocation by analyst and sample type
- Analysis result entry, structured per test type
- Non-conformance flagging and resolution workflow
- Method and instrument tracking per analysis
- Approval and sign-off workflow before report release
Solves: Client Friction
04 / Client Portal
Your clients track their projects like a parcel.
Every client gets access to a branded portal, no app download required, and can see exactly where their samples are: received, in analysis, report ready. Status updates are automatic. Reports are delivered digitally the moment they're signed off. Status calls drop. Your team stops being the status line.
Your clients order, follow and receive results in one place, so your team is not the status line.
- Branded client-facing portal
- Real-time sample status: received, in analysis, complete
- Automated status notifications by email or SMS
- Secure digital report delivery
- Multi-client and multi-project support
- No app download required for clients
05 / Reporting
Reports built from data already in the system.
When the analysis is complete and signed off, the report is largely written. Templates pull sample data, analysis results, methodology, and chain-of-custody documentation automatically. Your team reviews, adjusts formatting if needed, and sends. Client-specific templates ensure every report matches what was promised.
- Template-driven report generation
- Auto-populated from sample and analysis data
- PDF report with digital signature
- Client-specific report templates
- Delivery via client portal or email
06 / Invoicing
Invoice generated when the report is signed off.
Billing flows from the completed order: no separate step, no re-entering project details. Your pricing rules are configured once. When a report is approved, the invoice is ready. Send in one click, or export to your accounting system. This closes the commercial loop: from client order to signed report to issued invoice, entirely within one system.
- Automatic invoice generation from completed orders
- Configurable pricing per test type and client account
- Export to accounting systems
- Replaces the separate billing step
The difference in practice
Before and after Milva Lab
| Most labs today | A Milva lab |
|---|---|
| Requisitions arrive on paper, by email, or as a PDF, then get retyped at the lab. | Orders arrive already structured. No re-entry, no gap in the chain. |
| Results leave as a PDF in an email. Anyone who needs to check one has to call the lab. | Every approved result is released from the lab's own record. |
| Clients call to ask where their samples are. | Clients follow every sample like a parcel, in real time. |
| Monday starts with a backlog nobody planned for. | Incoming volume is visible before the weekend even ends. |
| Invoicing waits for someone to find the time. | The invoice is ready the moment the report is signed off. |
The LIMS built for environmental and building investigation labs.
Milva Lab is not a horizontal LIMS adapted for your lab type. It is a LIMS built from the ground up for environmental and building investigation labs: labs whose results feed damage, renovation and construction decisions, and where the client relationship and the revenue cycle matter as much as analytical quality. Every module, from client ordering to invoicing, reflects the whole flow, not just the analytical part.
Built for
- ✓Accredited environmental and building labs selling analyses to external clients
- ✓Labs serving external clients managing multiple client projects
- ✓Labs with a consultancy or damage-investigation arm, and analysis labs without one
- ✓Labs that still take requisitions on paper, by email or as PDF, and want ordering, tracking, verification and invoicing in one system
- ✓Labs whose results feed damage, renovation and construction decisions
Getting started
Three steps from demo to a lab without paper
No IT project. The lab keeps running throughout.
Kickoff date and implementation plan
After the demo we agree a kickoff date and an implementation plan.
Migration plan and onboarding
We agree a migration plan for your existing data and onboard your team.
Retire paper and invite your clients
You retire paper and invite your clients to order through the portal. You go live in steps while the lab keeps running.
Frequently asked questions
What does Milva Lab handle internally?
Milva Lab runs the lab side of the workflow: incoming volume visibility, workload allocation by analyst and sample type, structured result entry, non-conformance flagging, method and instrument tracking, and approval sign-off before a report is released.
How does Milva Lab connect to my clients?
Milva Lab runs your lab. The customer app (Lab Services, labservices.io) is what your clients use for field submission and for tracking samples and results, and the customer platform gives them a portal for reports. Both connect directly to your Milva Lab account.
Can our lab manager see incoming volume before it arrives?
Yes. The workload dashboard shows incoming samples in real time, by client, project, and sample type, so staff allocation is based on data rather than guesswork.
Does Milva Lab handle non-conformances?
Yes. Non-conformances are flagged and resolved directly in the system as part of the lab workflow, without leaving the platform.
Does reporting pull from internal lab data automatically?
Yes. Each analysis is linked to a report template, and once an order's analyses are signed off the reports are generated from the sample and analysis data already in the system, branded and ready to release.
Does Milva Lab connect to our accounting system?
Yes. Approved orders can be invoiced automatically and posted to Business Central or e-conomic.
Does Milva Lab help with accreditation audits?
Chain of custody is logged end to end with timestamps and handler IDs. This is the record an auditor asks for. Accreditation itself remains the lab's own.
See it on a flow like your own.
Book a 30-minute demo, or check where your lab is exposed first.
No commitment. The lab keeps running while you go live in steps.
Martin Mikkelsen · CCO & Partner
Let's Talk
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