# Milva Lab: full factual summary > Milva Lab is the modern LIMS (laboratory information management system) for environmental and building testing labs. It connects field sample collection, digital chain of custody, lab workflow, a client-facing portal, reporting and invoicing in one platform. Milva Lab is built by Milva ApS (founded 2019, Vejle, Denmark) for commercial environmental and building testing laboratories: asbestos, mould, PCB, heavy metals and building-materials testing. It is purpose-built for labs that receive physical samples from field investigations, typically 10 to 50 staff and 500+ samples per month. It is not intended for pharmaceutical, hospital or research-only labs, or for markets outside Northern Europe. ## Key facts - Category: Lab Operating System / modern LIMS - Target customers: commercial environmental and building testing labs in Northern Europe (the Nordics, the UK, Germany and the Netherlands) - Differentiators: onboarding in steps while the lab keeps running, a client portal for ordering and following samples, purpose-built for lab operations - Company: Milva ApS, VAT DK34720932, Den Hvide Facet 1, 2, 7100 Vejle, Denmark - Languages: English, Danish, German ## Product (https://milvalab.com/en/product) From requisition to verifiable result and invoice. One workspace. You run the science. Milva Lab runs the order, the chain of custody, the report and the invoice. ### 01 / Client Order Intake: Client orders arrive at the lab with complete data, before the samples do. Clients submit sample orders through a branded portal or mobile app, or field teams register on site. Client details, project reference, sample type, collection notes, and supporting files are all captured digitally at the point of submission. The record arrives at the lab the moment the order is placed. No phone calls, no paper forms, no re-entry. - Branded client ordering portal (no app download required) - Mobile app for field teams, coming soon to the App Store and Google Play - Works offline, syncs when connected - Drop-point QR code scanning - Photo and GPS capture at sample level - Custom fields per test type and client Problem solved: Manual intake: orders placed by email, incomplete intake forms, phone calls to chase missing client data ### 02 / Chain of Custody: Digital chain of custody from client order to final report. Every handoff is logged: client submission to lab reception, reception to analyst, analyst to report sign-off. Timestamps, handler IDs, and condition notes are captured at every step, so nothing has to be assembled by hand later. This is the record an auditor asks for. Accreditation itself remains the lab's own. Every approved result is released from the lab's own record, with the chain of custody behind it. - End-to-end digital chain from first client contact - Timestamp and handler logged at every transfer - Condition flag system at reception - Audit export: one click, complete record - Handler and timestamp record an auditor can follow - Results released from the lab's own record Problem solved: Compliance gaps and audit preparation: reconstructing paper binders before every accreditation review ### 03 / Lab Workflow: Your lab manager sees tomorrow's client volume today. Incoming sample volume is visible in real time: by client, by project, by sample type, by expected arrival. Analysts log results directly in the system. The workload dashboard lets your lab manager allocate staff based on data, not guesswork. Non-conformances are flagged and resolved without leaving the system. - Real-time incoming volume dashboard - Workload allocation by analyst and sample type - Analysis result entry, structured per test type - Non-conformance flagging and resolution workflow - Method and instrument tracking per analysis - Approval and sign-off workflow before report release Problem solved: Unpredictable sample backlogs, reactive staffing decisions, and missed SLAs ### 04 / Client Portal: Your clients track their projects like a parcel. Every client gets access to a branded portal, no app download required, and can see exactly where their samples are: received, in analysis, report ready. Status updates are automatic. Reports are delivered digitally the moment they're signed off. Status calls drop. Your team stops being the status line. - Branded client-facing portal - Real-time sample status: received, in analysis, complete - Automated status notifications by email or SMS - Secure digital report delivery - Multi-client and multi-project support - No app download required for clients Problem solved: Client Friction: status calls, 'where are my results?', reactive CS overhead, no client-facing differentiator ### 05 / Reporting: Reports built from data already in the system. When the analysis is complete and signed off, the report is largely written. Templates pull sample data, analysis results, methodology, and chain-of-custody documentation automatically. Your team reviews, adjusts formatting if needed, and sends. Client-specific templates ensure every report matches what was promised. - Template-driven report generation - Auto-populated from sample and analysis data - PDF report with digital signature - Client-specific report templates - Delivery via client portal or email Problem solved: Manual report assembly: copy-pasting results into a Word template; report delays that hold up invoicing ### 06 / Invoicing: Invoice generated when the report is signed off. Billing flows from the completed order: no separate step, no re-entering project details. Your pricing rules are configured once. When a report is approved, the invoice is ready. Send in one click, or export to your accounting system. This closes the commercial loop: from client order to signed report to issued invoice, entirely within one system. - Automatic invoice generation from completed orders - Configurable pricing per test type and client account - Export to accounting systems - Replaces the separate billing step Problem solved: Billing delay: the lag between delivering results and raising the invoice; revenue cycle fragmented across systems ### Who it is for Milva Lab is not a horizontal LIMS adapted for your lab type. It is a LIMS built from the ground up for environmental and building investigation labs: labs whose results feed damage, renovation and construction decisions, and where the client relationship and the revenue cycle matter as much as analytical quality. Every module, from client ordering to invoicing, reflects the whole flow, not just the analytical part. Built for: - Accredited environmental and building labs selling analyses to external clients - Labs serving external clients managing multiple client projects - Labs with a consultancy or damage-investigation arm, and analysis labs without one - Labs that still take requisitions on paper, by email or as PDF, and want ordering, tracking, verification and invoicing in one system - Labs whose results feed damage, renovation and construction decisions Not for: - Internal or research-only labs with no external clients - Hospital pathology networks - Pharmaceutical manufacturing QC (internal-only) ### What does Milva Lab handle internally? Milva Lab runs the lab side of the workflow: incoming volume visibility, workload allocation by analyst and sample type, structured result entry, non-conformance flagging, method and instrument tracking, and approval sign-off before a report is released. ### How does Milva Lab connect to my clients? Milva Lab runs your lab. The customer app (Lab Services, labservices.io) is what your clients use for field submission and for tracking samples and results, and the customer platform gives them a portal for reports. Both connect directly to your Milva Lab account. ### Can our lab manager see incoming volume before it arrives? Yes. The workload dashboard shows incoming samples in real time, by client, project, and sample type, so staff allocation is based on data rather than guesswork. ### Does Milva Lab handle non-conformances? Yes. Non-conformances are flagged and resolved directly in the system as part of the lab workflow, without leaving the platform. ### Does reporting pull from internal lab data automatically? Yes. Each analysis is linked to a report template, and once an order's analyses are signed off the reports are generated from the sample and analysis data already in the system, branded and ready to release. ### Does Milva Lab connect to our accounting system? Yes. Approved orders can be invoiced automatically and posted to Business Central or e-conomic. ### Does Milva Lab help with accreditation audits? Chain of custody is logged end to end with timestamps and handler IDs. This is the record an auditor asks for. Accreditation itself remains the lab's own. ## Pricing (https://milvalab.com/en/pricing) Cost follows the work your lab sells, not the number of people logging in. Unlimited users on every plan. ### Core: Start with one lab From requisition to verifiable result and invoice, in one system. Client ordering, customer app and portal, Commercial LIMS for the lab floor, reporting and automatic invoicing. One fixed license, then you pay per sample. - License: from €6,699 (50,000 kr.) per year - Per sample: from €3 (22 kr.) - Minimum 200 samples per month - Orders arrive complete: Order flow management - Every client in one place: Customer management - Clients order and follow samples themselves: Customer app for end users (mobile) - Fewer status calls: Customer portal - One system from sample to result: Commercial LIMS (full lab management) - Reports built from your own data: Template-driven reports delivered via portal or email - The right price for every client: Pricing Management for business, private and insurance clients - Invoice ready when the report is approved: Automatic invoicing (+1% invoice fee on sample revenue, before tax) - Samples reach the lab without chasing: Logistics integration ### Enterprise: Grow your lab across multiple sites Everything in Core, built for growing your lab business across multiple sites with bigger teams: custom integrations, SSO, and ERP & CRM connections that keep every site on one platform. - License: from €19,999 (150,000 kr.) per year - + Volume-based sample pricing - Minimum 500 samples per month - One platform for every site: Everything in Core - Fits your existing systems: Custom integrations - One login for every team: Single sign-on (SSO) - Finance and sales data stay in sync: ERP & CRM integration - Your brand in your clients' hands: Whitelabel mobile app with your brand - Your data, also in your own storage: Local data backup included - Sample packaging in the same workflow: Packaging included - Terms that fit your network: Custom commercial contract ### Sample pricing (Core) ### Included on every plan - Unlimited users - Dedicated support - Free updates - Cloud infrastructure - Daily data backups ### Optional add-ons (Included in Enterprise. Add to Core, priced per year.) - Packaging: Handle sample packaging as part of the same order workflow. - Local data backup: Back up your lab data to your own storage through OneDrive, Google Drive or Dropbox. - Price: from €2,000 (15,000 kr.) per add-on per year Cost calculator: https://milvalab.com/en/pricing/calculator ### How does per-sample pricing work? Core has a fixed annual license of €6,699 (50,000 kr.) plus volume-based sample pricing that starts at €3 (22 kr.) per sample and gets cheaper as your yearly volume grows. Core has a minimum of 200 samples per month. Talk to us and we will show you what your volume costs. ### What does Enterprise cost? Enterprise starts at €19,999 (150,000 kr.) per year, with volume-based sample pricing. Licenses, integrations and volumes for multi-site labs are scoped together. Contact Milva Lab and we will put a quote together. ### Is anything optional? Packaging and Local data backup are optional add-ons for Core, each from €2,000 (15,000 kr.) per year. Both are included in Enterprise. Automatic invoicing is included in Core, with a 1% invoice fee on sample revenue before tax. Everything else, including unlimited users, support, free updates, cloud hosting and daily backups, is included in every plan. ### How long does onboarding take? After the demo we agree a kickoff date. Then comes an implementation plan, a migration plan and onboarding of your team. You retire paper and invite your clients, and you are typically live within a few months. ### Do we need an IT department to get started? No. Milva Lab is cloud-hosted and requires no local installation. Your lab manager handles onboarding, not your IT team. ### What happens to our existing data? We offer a data migration service for labs coming from Excel or legacy LIMS. Your historical sample and client records can be imported before go-live. ### How is our data handled? Ask us for our data processing agreement and we will walk you through how your sample data and client identities are handled. ### Can our clients use the portal without downloading an app? Yes. Clients order through the branded portal in any browser, with no download required. Field teams can also use the Milva mobile app, coming soon to the App Store and Google Play. ### What if we need a feature that isn't listed? Talk to us. Milva Lab is purpose-built for environmental and building investigation labs, and our roadmap is driven by labs like yours. Custom development is scoped and priced individually. ## Services (https://milvalab.com/en/services) - Commercial LIMS (https://milvalab.com/en/services/commercial-lims): Digital sample intake, lab workflow, client portal and invoicing in one system, built for commercial environmental and building investigation labs. - Customer App (https://milvalab.com/en/services/customer-app): A mobile app where your clients register samples on site, track them like a parcel and get notified when results are ready. - Customer Platform (https://milvalab.com/en/services/customer-platform): Branded reports, a white-label portal and pricing agreements per client, so everything your clients see and pay sits in one place. - Logistic integration (https://milvalab.com/en/services/logistics-integration): Clients choose a drop point or pickup in the app, and the shipment is booked with the carrier for you. - Automatic reporting (https://milvalab.com/en/services/automatic-reporting): Reports are generated from your own templates as soon as the analyses are done, branded and ready to send. - Automatic invoicing (https://milvalab.com/en/services/automatic-invoicing): The invoice is created from the approved report and the client's pricing agreement, with no re-entry. - Documentation for damage cases (https://milvalab.com/en/services/insurance-claim-support): One case number from the first sample to the invoice, with a complete record for the client, the consultant, the remediation firm and the property owner. ### What does Milva Lab cover from sample to invoice? Seven services: the commercial LIMS, the customer app, the customer platform, logistics integration, automatic reporting, automatic invoicing and documentation for damage cases. Together they cover digital intake, lab workflow, result delivery and invoicing, so those steps stop living in email, paper and spreadsheets. ### Who is Milva Lab for? Commercial service laboratories that run environmental analysis and building surveys for external clients, especially labs still on paper requisitions, spreadsheets or a legacy LIMS. ### How does moving over from our current setup work? We migrate your existing analyses and sample types, and configure users, equipment and report templates around your existing workflow. Paper requisitions and spreadsheets are then replaced by digital intake, and your clients are invited to the portal and app. Go-live takes a few months, in steps. ### What do our clients need to do? Clients order and follow their samples through the branded portal, with no download required. Field teams use the mobile app, coming soon to the App Store and Google Play. ## Stakeholders (https://milvalab.com/en/stakeholders) ### Owner / Partner Decides and signs. Focused on margin, growth, and a lab that clients trust to deliver results that stand up. - Cost follows the work - Every sample becomes a result and an invoice - Results you can stand behind ### Laboratory Manager Responsible for the physical reality of the lab: turnaround time, staff scheduling, equipment maintenance, and keeping daily operations running smoothly and to ISO standards. - Full operational predictability - Clean, complete data from day one - Optimised sample receiving ### Quality Manager Approves or blocks. Responsible for accreditation, validation and impartiality, and for showing an auditor exactly what happened to every sample. - Audit trail built as the work happens - Verifiable results - Documented handoffs ### Laboratory Assistant & Bioanalyst The engine of the laboratory. Highly trained, detail-oriented professionals who receive samples, run analyses, and record results, and who deserve to spend their time on science, not paperwork. - Instant, frictionless sample intake - Visual context at your fingertips - Get back to doing science ### The Field Worker First responders to water damage, fires, and demolition projects. They map hazards, collect material samples, and need fast, reliable results to determine safe waste handling, often in challenging field conditions. - Frictionless on-site documentation - Drop-and-go sample logistics - Instant answers on waste sorting ### How does the platform benefit different roles within my laboratory? Milva Lab is designed around the specific needs of each role. From owners who want every sample to become a verifiable result and an invoice, to lab managers optimising workflows, quality leads who need an audit trail, and field workers streamlining sample collection, everyone works from the same record. ### How does Milva Lab help my lab's clients? Clients order and track samples in the customer app with real-time status, and private drop points remove the logistics burden. Fewer status calls reach your team, and every approved result is released from the lab's own record. ### How does the platform ensure data integrity and reduce manual errors? Mandatory digital fields in the customer app capture accurate metadata at the point of collection. This removes illegible handwriting, missing requisition details, and manual entry errors at the lab, giving you clean, complete data from day one. ### How does Milva Lab affect our costs? Cost follows the work. Pricing is per sample with unlimited users, so adding colleagues does not add license cost. Intake, reporting and invoicing run in the same system, and pre-registered samples arrive with complete data, so the lab does not retype or chase missing fields. ## General FAQ (https://milvalab.com/en/) ### What is Milva Lab? Milva Lab is the LIMS for environmental and building investigation labs. It covers client ordering, chain of custody, lab workflow, a customer app and platform for your clients, logistics integration, automatic reporting and automatic invoicing in one system. ### What is a LIMS for environmental and building labs, and how is it different from a spreadsheet? A LIMS (laboratory information management system) is the system a lab runs its samples, results and reports in. Unlike a spreadsheet, it captures an order once, logs every handoff in the chain of custody with a timestamp and handler ID, releases results from the lab's own record, and generates the invoice from the approved report. Milva Lab adds what environmental and building labs need on top: client ordering, a customer app and portal, and automatic reporting. ### How long does it take to go live? After the demo we agree a kickoff date. Then comes an implementation plan, a migration plan and onboarding of your team. You retire paper and invite your clients, and you are typically live within a few months. ### Can we migrate from Excel or our current LIMS? Yes. We offer a data migration service for labs coming from Excel or a legacy LIMS. Historical sample and client records can be imported before go-live, and you go live in steps while the lab keeps running. ### What kind of labs is Milva Lab built for? Labs that sell testing or analysis to external clients, particularly environmental and materials-testing labs. It is not built for internal or research-only labs, hospital pathology networks, or internal pharmaceutical QC. ### Can our clients track their samples? Yes. Clients use the customer app to register samples on site and follow their status in real time (received, in analysis, report ready), with email or SMS updates. The logistics integration also tracks samples in transit, from drop-off or pickup through to lab delivery. ### What happens to our existing clients, do they need to learn something? They do not need to install anything. Clients order through the customer app in any browser, with no download required, and follow each sample from received to report ready. Email or SMS updates tell them when something changes. Your team stops being the status line. ### Can Milva Lab generate invoices automatically? Yes. When a report is approved, the invoice is generated from the completed order using your configured pricing rules. Invoices can be posted to Business Central or e-conomic, so nothing is retyped. ### Which accounting systems do you connect to? Invoices can be posted to Business Central or e-conomic, so nothing is retyped. Other systems are discussed in the demo. ### Does Milva Lab help with accreditation audits? Chain of custody is logged end to end with timestamps and handler IDs. This is the record an auditor asks for. Accreditation itself remains the lab's own. ### What services does Milva Lab include? Seven: the commercial LIMS, the customer app, the customer platform, logistics integration, automatic reporting, automatic invoicing and insurance claim support. See the Services pages for what each one does. ### Does Milva Lab handle sample logistics? Yes. Clients choose a private drop point, a parcel shop or delivery to the lab in the customer app, and the shipment is booked with the carrier for you. Logistics can be switched on or off per lab. ### Are reports generated automatically? Yes. Each analysis is linked to a report template. When an order's analyses are complete, the reports are generated with your branding, and once approved they are released to the client online and as PDF. ## Contact Book a demo: https://milvalab.com/en/contact