For environmental and building investigation labs that analyse for external clients
The LIMS that makes your lab the easiest to order from.
Your clients order and follow their samples without calling, and the invoice is ready when the report is approved.
BELFOR and DIS chose their lab's customer app for the digital order and the automatic report.
“Significant time savings and substantially streamlined production on environmental cases.” BELFOR, a lab's client
Founded 2019, Vejle, Denmark
The operational reality
Your results are solid. Delivering them is the slow part.
You know how to run a lab, not a software project. A lab this good should not lose cases, clients or audits over paper, status calls and late invoices.
Messy Requisitions
Paper and PDF requisitions are where the chain breaks.
Your field teams collect samples on site. The requisition comes in on paper, by email, or as a PDF. Someone at the lab re-enters the data: client name, project reference, sample type, collection details. Every manual field is a gap in the chain of custody and a delay in the intake process. For asbestos, mould, and PCB cases, a broken chain is a broken result.
Nobody wants to explain to an auditor why a requisition was retyped by hand.
How does your lab currently document chain of custody from field to final report?
Client Friction
Damage firms, consultancies and property managers call to check status.
An asbestos investigation or mould case has multiple samples, multiple deadlines, and a client waiting to make decisions. Your clients can't see anything until you email them the report. So they call. Every open project generates status calls, and your team handles both the analysis and the inbox.
Your best people end up as the status line, and the science waits.
How many status calls did your team handle last week across all open projects?
The Monday Avalanche
The week starts with a backlog no one saw coming.
Field teams were out Friday. Samples arrived over the weekend. Monday morning, the lab manager walks in to an unplanned volume: unlogged, unassigned, unscheduled. No visibility until the samples are physically in front of you. Add the invoicing that didn't go out last week, the report built in a separate tool, and the re-entry from the paper requisition. The week is behind before it starts.
You start the week reacting instead of planning.
How much of your Monday morning is spent catching up on what arrived over the weekend?
Monday morning, after: incoming samples are already logged, clients check status themselves, and the invoice is ready when the report is signed off.
Proof from the field
Your clients experience the difference, and they notice.
"
Significant time savings and substantially streamlined production on environmental cases after only 4 weeks.
Mads
Project Manager · BELFOR
BELFOR is a property damage remediation company whose field and project teams work directly with commercial testing labs. This is the experience of a lab's client, not the lab itself.
Why trust us
We build the part around the science
You run a lab, not a software project, and we do not pretend to run labs. Milva started in 2019 with the people who collect samples on site and has built digital tools for sample collection and lab work ever since.
Founded 2019
Building digital tools for sample collection and lab work
Based in Vejle, Denmark
Getting started
Three steps to a lab that is easy to order from
No IT project. The lab keeps running throughout.
See it on your own flow
In 30 minutes we show an order, a result and an invoice from a lab like yours, and how customer groups and prices are set up. No commitment.
Go live in steps
Onboarding is built around your workflows, and data migration is included as a service. You go live stepwise while the lab keeps running.
Clients order, you deliver
Clients order and track in the customer app. Results are released when approved, and the invoice is generated from the completed order.
The difference in practice
What changes when the paper stops
Same samples. Same science. Without the change, the cost shows up as results that are hard to stand behind, hours lost to status calls, invoices that go out late, and an audit that finds a gap nobody caught.
| Most labs today | A Milva lab |
|---|---|
| Requisitions arrive on paper, by email, or as a PDF, then get retyped at the lab. | Orders arrive already structured. No re-entry, no gap in the chain. |
| Results leave as a PDF in an email. Anyone who needs to check one has to call the lab. | Every approved result is released from the lab's own record. |
| Clients call to ask where their samples are. | Clients follow every sample like a parcel, in real time. |
| Monday starts with a backlog nobody planned for. | Incoming volume is visible before the weekend even ends. |
| Invoicing waits for someone to find the time. | The invoice is ready the moment the report is signed off. |
What happens to a sample
Follow a sample from order to invoice
No re-entry, no status calls, no revenue cycle delays.
Clients order digitally in the customer app
Clients submit sample orders through the customer app, in a browser or on mobile. Field teams register on site. Every order arrives at the lab with complete digital metadata: client details, sample type, project reference, before the physical sample does.
Works offline. Syncs when connected. No app download required for clients.
Lab receives clean data, processes without re-entry
Samples arrive with complete digital metadata. Lab managers see tomorrow's incoming volume today. Analysts log results directly in the system. Chain of custody is closed end-to-end, every handoff timestamped and traceable.
Zero manual re-entry. Audit trail built as the work happens.
Clients track their projects like a parcel
Every client opens the customer app and sees exactly where their samples are: received, in analysis, report ready. Status updates are automatic. Reports land the moment they're signed off. Status calls drop.
Fewer status calls for your team.
Invoice generated from the completed order
When the report is signed off, the invoice is ready from the completed order. No separate billing step, no re-entering project details. Send in one click, or export to your accounting system.
No separate billing step.
Why environmental and building labs choose Milva
Built for what your lab actually delivers.
One system for sample intake, chain of custody, lab workflow, reporting, invoicing and the customer app.
From requisition to invoice in one flow
Orders arrive structured, results are logged once, and the invoice is generated when the report is approved. Nothing is re-keyed between systems.
Results that stand up
Every result sits in the lab's own record with a timestamped chain of custody behind it. Approved results can be shared with clients and partners straight from the app.
The LIMS that knows your customers
Give each customer group its own price, and see who orders and uses your customer app.
Your clients are already digital
Clients order, track and receive results in the customer app, with email or SMS updates. Fewer status calls reach your team.
Audit trail built as the work happens
The audit trail is built as the work happens, not assembled the evening before the audit. Every handoff carries a timestamp and a handler ID.
Live in a couple of months, without stopping the lab
Not a year-long IT project. Onboarding is structured around your existing workflows, so you can process real client orders without pausing operations.
We grow with you
The price per sample falls as your volume grows. Unlimited users, no per-seat fees. Plans have monthly sample minimums.
See pricing →Your clients are not all the same
One lab. Every customer group on its own price.
Business, private and insurance clients want different things and pay different prices.
Milva Lab lets you set each group up with its own price and shows who orders and who uses your customer app.
See customer groups in a demo →Frequently asked questions
What is Milva Lab?
Milva Lab is the LIMS for environmental and building investigation labs. It covers client ordering, chain of custody, lab workflow, a customer app and portal for your clients, logistics integration, automatic reporting and automatic invoicing in one system.
What is a LIMS for environmental and building labs, and how is it different from a spreadsheet?
A LIMS (laboratory information management system) is the system a lab runs its samples, results and reports in. Unlike a spreadsheet, it captures an order once, logs every handoff in the chain of custody with a timestamp and handler ID, releases results from the lab's own record, and generates the invoice from the approved report. Milva Lab adds what environmental and building labs need on top: client ordering, a customer app and portal, and automatic reporting.
How long does it take to go live?
After the demo we agree a kickoff date. Then comes an implementation plan, a migration plan and onboarding of your team. You retire paper and invite your clients, and you are typically live in a couple of months.
Can we migrate from Excel or our current LIMS?
Yes. We offer a data migration service for labs coming from Excel or a legacy LIMS. Historical sample and client records can be imported before go-live, and you go live in steps while the lab keeps running.
What kind of labs is Milva Lab built for?
Labs that sell testing or analysis to external clients, particularly environmental and materials-testing labs. It is not built for internal or research-only labs, hospital pathology networks, or internal pharmaceutical QC.
Can our clients track their samples?
Yes. Clients use the customer app to register samples on site and follow their status in real time (received, in analysis, report ready), with email or SMS updates. The logistics integration also tracks samples in transit, from drop-off or pickup through to lab delivery.
What happens to our existing clients, do they need to learn something?
They do not need to install anything. Clients order through the customer app in any browser, with no download required, and follow each sample from received to report ready. Email or SMS updates tell them when something changes. Your team stops being the status line.
Can Milva Lab generate invoices automatically?
Yes. When a report is approved, the invoice is generated from the completed order using your configured pricing rules. Invoices can be posted to Business Central or e-conomic, so nothing is retyped.
Which accounting systems do you connect to?
Invoices can be posted to Business Central or e-conomic, so nothing is retyped. Other systems are discussed in the demo.
Does Milva Lab help with accreditation audits?
Chain of custody is logged end to end with timestamps and handler IDs. This is the record an auditor asks for. Accreditation itself remains the lab's own.
What services does Milva Lab include?
Seven: the commercial LIMS, the customer app, the customer portal, logistics integration, automatic reporting, automatic invoicing and documentation for damage cases. See the Services pages for what each one does.
Does Milva Lab handle sample logistics?
Yes. Clients choose a private drop point, a parcel shop or delivery to the lab in the customer app, and the shipment is booked with the carrier for you. Logistics can be switched on or off per lab.
Are reports generated automatically?
Yes. Each analysis is linked to a report template. When an order's analyses are complete, the reports are generated with your branding, and once approved they are released to the client online and as PDF.
Free 2-minute checks
Not ready for a demo? Start with a check
For owners and commercial managers
Where is manual work holding back your growth?
Five questions on quotes, status calls, invoicing, and reporting. See where your lab loses time and revenue to manual steps.
Run the owner check →For lab managers
Is your lab ready to switch LIMS?
Five questions on where your data lives, how your setup is documented, and how a move could happen in steps.
Run the readiness check →For quality leads
How exposed is your lab's next audit?
Five questions on intake, requisitions, client updates, and chain of custody. See where an auditor would look first.
Check your audit exposure →See what your clients would see.
Book 30 minutes. We show an order, a report and an invoice from a lab like yours, and how customer groups and prices are set up.
No commitment. The lab keeps running.
Run the Science. Win the Business. Keep the Client.
